Self-Checkout: Convenience Or Chaos?

Self-checkout lanes promised to make shopping faster and easier—but have they actually done that? In this episode of The Tom Gulley Show, Tom dives deep into the world of self-checkout technology, exploring how it’s changed retail, frustrated shoppers, and sparked debates about jobs, theft, and the future of automation.

From the first experimental kiosks to today’s AI-powered scanners, we’ll look at how we got here, who really benefits, and why so many customers either love or loathe self-checkout. Plus, Tom shares funny (and frustrating) real-life experiences that every shopper can relate to.

👉 Tune in for smart talk, sharp wit, and the kind of perspective only The Tom Gulley Show delivers.

📺 Watch now to find out:

Why retailers pushed self-checkout so hard

How it affects store jobs and customer service

The psychology behind why people hate those machines

What the next generation of checkout tech could look like